Frequently
asked questions

I registered for an account but did not receive any confirmation email.

In some rare cases your confirmation email may end up in in your spam folder, so be sure to check your spam folder if you did not find your confirmation email in your inbox or even in your spam folder, please contact our support.

What are the accepted forms of payment?

You can make your purchase using Credit/Debit cards issued by VISA, Mastercard, VISA Electron, Maestro. Make sure your card can be used to make International purchases.

I made a successful purchase, what next?

After you made a successful purchase, you will need to pass the KYC verification within 72 hours to get your profile verified.

What documents do I need to submit as part of the KYC procedure to get my profile verified?

You will need to upload a document for Proof of ID and another one for proof of residence.

For Proof of ID - Make a selfie holding your Government issued ID or Driver's License or Passport next to your face (Both front and back side of the ID). Please make sure that you are looking straight at the camera and that the information on your document is clearly visible.

For proof of residence, you can send us your Bank statement, utility bill, water bill, electric bill or telephone bill. Your full name, address and the date of issue must be clearly visible and the document must be a recent one and not older than 6 months. Please make sure that all 4 corners of the document are visible.

Supported formats of documents - .jpg, .png or .pdf and size should be more than 500 KB and the quality of the image not less than 300 dpi.

When will I finally receive my Crypto?

Once you pass the KYC verification process successfully, we will initiate the process of crediting your wallet with the Crypto that you purchased. The time taken for the Crypto to get reflected in your wallet usually depends on fast it gets 3 confirmations in the blockchain explorer. You can always keep track of the real time status of your wallet by doing a search of your wallet address in the blockchain explorer. But if due to some unforeseen circumstances if you don’t see any Crypto in your wallet even after 24 hours of passing the KYC verification, please feel free to contact our support immediately.